ALL materials (text, images, design preferences, logos, required information, etc.) are needed BEFORE your project can begin. Details and corresponding materials must be submitted electronically, via email or digital upload, or as a hard copy (images only), not via text message.
All submitted text must be typed and provided in one of the formats identified below. There will be a $50 fee for text that must be typed by Epiphany Intuitive Solutions, LLC (“epiphany”) staff.
Electronic files will be accepted in any of the following formats: Email, Word Documents, TXT, PDF, JPG or PNG files. Images with transparent backgrounds are preferred whenever possible. Additional formats may be accepted on a case by case basis, as approved by epiphany staff.
Hard copies will only be returned if accompanied by a self-addressed stamped envelope at the time they are provided.
Please note: To ensure maximum final design quality, all images must be provided in high resolution (minimum 300 dpi). epiphany will not be held responsible for final print resolution of provided images, which do not meet the aforementioned specifications and reserves the right to decline projects when such does not occur.
ALL projects require a non-refundable deposit before preliminary draft development begins. Deposit amount will be determined by job type, identified during initial consultation and will be applied to the final design total.
Final balance, including any assessed fees, must be paid in full before the final product is released or sent to print.
If at any time after project is 75% complete, the eClient decides to cancel or discontinue services, full payment will be required.
Payments can be made via cash (money order), check, debit or credit cards. Checks and money orders should be made payable to Epiphany or Epiphany Intuitive Solutions, LLC. All checks must clear before being accounted as an acceptable form of payment. PayPal and debit/credit card transactions require a convenience fee of 3.5%, which must be added to the final total before processing. Additional details regarding payment options can be located here.
After the preliminary draft has been approved, epiphany allows up to 3 rounds of edits, per item. Any edits and revisions required in excess of the allotted window will incur an additional design fee of $75, per hour.
Prior to release of ALL final products, the eClient MUST proofread and review projects and corresponding elements (to include, but not be limited to text, colors, images, layout, etc.) to ensure accuracy and satisfaction. Final approval must be provided in writing via email or the comment section of our virtual proofing studio. Once the job receives FINAL approval, additional changes will NOT be made without an edit fee. The fee will be determined based upon the scope and magnitude of the requested changes. epiphany is not responsible for any misspellings, punctuation or formatting errors discovered after FINAL approval is received.
Print & Delivery
epiphany does NOT offer printing services. All such requests will be subcontracted to external vendors at the eClient’s expense. epiphany will not be held responsible for ANY vendor related delays in printing, shipping or delivery of the final project.
Prior to an order being placed, the eClient is responsible for providing accurate location information, establishing pick-up arrangements (when necessary), as well as, all associated shipping fees.
Our standard design turnaround time is 3-5 business days, but may vary based upon the type and volume of requested products. Any client requested alterations in this time frame must be discussed before the preliminary drafting phase begins.
epiphany reserves the right to assess an additional expedite (rush) fee to ANY projects requests, which are to be completed outside of the standard turnaround time. The fee will be identified at the time of request based upon the associated specifics.
Discounts may be offered at the sole discretion of the epiphany staff, for a new or existing eClient, on a project by project basis. Previously obtained discounts have no bearing on present or future projects.